![]() Followed through with scheduled client appointments to ensure results for repayment.Took calls regarding various account information and provided tailored assistance to clients to determined best options for account resolutions.Well-versed in being able to identify relationship opportunities, matching appropriate products and services to meet member needs.Accurately performs troubleshooting for technological issues from members related to the website applications including computer, internet, browser, online and mobile banking.Processes wire transfers accurately while adhering to all policies and procedures.Maintains an awareness of security risks in the areas of member identification, and confidentiality.Performs administrative duties to support and provide outstanding service excellence to members.Resolves and clarifies member's concerns, selects and explains the best solution to solve the problems and follows up to ensure resolution.Accurately performs monetary transactions and account maintenance updates to include check orders, account distributions, stop payments, ATM/Debit card request, address changes and account ownership maintenance or issues.Primary professional contact for all potential, new and existing Members and services for all share and loan requests. ![]() Job requirement doesn’t need more than a formal degree. The major roles and responsibilities that can be seen highlighted on a successful Call Center Specialist Resume include – receiving phone calls, answering to customers escalated issues, directing them to the appropriate personnel, verifying information for incoming orders, maintaining the database of the call center, offering suggestions, streamlining processes and procedures, reporting about malfunctions, and updating job knowledge by participating in seminars and workshops.Įmployers want such skills as – strong listening and verbal skills, the ability to type fast, strong English language skills, multitasking skills, the ability to resolve escalated issues, demonstrable ability of patience and confidence while dealing with diverse clientele and a thorough knowledge of the company’s offered product and services. As a Call Center Specialist, the candidate will be interacting with the company’s customers over the phone so that all transactions and activities can run smoothly.
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